Return & Refund Policy

Last Updated: September 20, 2026

Welcome to Elyora — Elegance, Delivered.

This Return & Refund Policy applies to purchases made through Elyora and explains when we accept returns, replacements, or refunds.

Business Information

Legal Name: ADYCRAFT ADVERTISERS PRIVATE LIMITED
Trade Name: ADYCRAFT ADVERTISERS PRIVATE LIMITED
Brand / Store Name: Elyora

Registered Address:
FLOOR 6 B-612, UTC URBTECH TRADE CENTER,
SECTOR-132, NOIDA, GAUTAMBUDDHA NAGAR,
UTTAR PRADESH – 201301, INDIA

GSTIN: 09ABCCA4984B1ZP

Email: care@elyora.in

1. Return & Refund Eligibility

Elyora accepts return or refund requests only in the following cases:

  • The product was received damaged.

  • The product is defective or has a manufacturing issue.

  • The product received is wrong or different from the product ordered.

Products that are delivered correctly and are in good condition are not eligible for return or refund due to a change of mind, personal preference, dislike of the product, or any other non-defect-related reason.

2. Unboxing Video Requirement

For any claim involving a damaged, defective, or incorrect product, an unboxing video is required.

The unboxing video should:

  • Clearly show the unopened package before opening.

  • Show the shipping label/order details.

  • Show the complete opening of the package.

  • Clearly show the product and any damage, defect, or incorrect item received.

Claims without a valid unboxing video may not be eligible for a return, replacement, or refund.

3. How to Request a Return or Refund

To report a damaged, defective, or incorrect product, please email us at:

care@elyora.in

Please include:

  • Order number

  • Customer name

  • Registered email address or phone number

  • Clear photographs of the product

  • A clear unboxing video

  • A description of the issue

Please contact us as soon as possible after receiving your order so that we can review the issue.

4. Review & Verification

Once we receive your request, our team will review the information and supporting evidence provided.

If the issue is verified and the request meets the conditions of this policy, Elyora may offer:

  • A replacement of the affected product; or

  • A refund, where applicable.

The final resolution will depend on the nature of the issue and availability of the product.

5. Non-Returnable Situations

Returns or refunds will not be accepted for:

  • Change of mind

  • Personal preference

  • Product no longer wanted

  • Incorrect selection by the customer

  • Minor differences that do not constitute a defect

  • Damage caused after delivery due to improper handling or use

  • Products without the required evidence for a damage/defect claim

  • Claims where a valid unboxing video is not available

6. Refund Processing

If your refund is approved, the refund will be processed to the original payment method, where applicable.

The time taken for the refund to reflect in your account may vary depending on your bank, payment provider, or payment method.

7. Order Delivery Issues

If you receive a product that is damaged, defective, or incorrect, please contact us promptly at care@elyora.in with the required photographs and unboxing video.

Do not discard the product, packaging, or shipping materials until your claim has been reviewed.

8. Contact Us

For return, replacement, or refund-related queries, please contact:

Elyora
ADYCRAFT ADVERTISERS PRIVATE LIMITED
FLOOR 6 B-612, UTC URBTECH TRADE CENTER,
SECTOR-132, NOIDA, GAUTAMBUDDHA NAGAR,
UTTAR PRADESH – 201301, INDIA

Email: care@elyora.in

Elyora — Elegance, Delivered.